FAQ

We carefully curate premium nursery essentials including:

• Baby carriers (like Ergobaby)
• Convertible cribs and bassinets
• High-quality car seats (infant and convertible)
• Strollers (including full-sized models)
• Nursery furniture (dressers, gliders, rockers)
• Playmats and home playground equipment
• Baby toys (activity toys, bath toys)
• And other essential baby gear

Absolutely! Safety is our top priority. All our products meet or exceed international safety standards. Our cribs, car seats, and other nursery essentials are designed with your baby’s safety as the primary consideration.

Yes, all our furniture including our bestselling Natart convertible cribs come with detailed assembly instructions. They typically arrive partially assembled for safety during shipping, with all necessary hardware and clear directions for final setup.

We offer two shipping options:

• Standard Shipping ($12.95): 10-15 business days after processing (1-2 business days) via DHL/FedEx
• Free Shipping (orders over $50): 15-25 business days after processing via EMS

Pro Tip: Order convertible furniture early in your pregnancy to allow plenty of time for delivery and setup.

Yes! We ship globally from our El Paso warehouse, excluding select remote areas in Asia and other regions. International orders may be subject to customs fees which vary by country. Contact our customer care team to estimate potential additional charges for your destination.

We can only modify shipping addresses if the order hasn’t entered processing (within 24 hours). Please email [email protected] immediately with your order number if you need to make changes.

While rare, delays can occur. Contact us with your tracking number, and we’ll work with the carrier to locate your nursery essentials. We partner with trusted carriers like DHL and FedEx to minimize delays.

We accept:

• Visa
• MasterCard
• JCB
• PayPal

Absolutely. We use industry-standard encryption to protect all payment information. You can shop with confidence knowing your financial data is secure.

You may cancel or modify your order within 24 hours of placement, before it enters processing. After that point, we’re unable to make changes as our team works quickly to prepare your items for shipment.

We accept returns within 15 days of receiving your order. Items must be in original, unused condition with all packaging and tags. Please contact us at [email protected] to initiate a return.

The customer is responsible for return shipping costs unless the return is due to our error or a defective product. We recommend using a trackable shipping method for returns.

Once we receive your returned item, we’ll process your refund within 5-7 business days. The time it takes for the refund to appear in your account depends on your payment method and financial institution.

Our parent-tested customer care team is always happy to help! You can reach us at:

• Email: [email protected]
• Mailing Address: 1815 Ward Road, El Paso, US 79901

We typically respond to emails within 24-48 hours.

Currently we don’t offer gift wrapping services, but many of our products come in beautiful packaging that makes them gift-ready. Consider including a personal note with your order details when sending as a gift.